Privacy Policy

Who we are

Eventra Group (Pty) Ltd is a luxury sports hospitality and experiential travel company registered in South Africa (registration number 2023/183233/07), with a registered office at Sunclare Building, 21 Dreyer Street, Claremont, Cape Town 7708, South Africa. We also operate internationally through Eventra Group USA. We are the responsible party (data controller) for the personal information described in this policy.

What information we collect

When you interact with our website or services, we may collect the following:

Enquiry information: Your name, email address, phone number, and the details of what you’ve asked us about — including travel preferences, dates, party size, and any notes you provide via our Online Consultant chat.

Client information (after you book with us): Booking details, passport information, travel documents, payment information, and any specific information needed to deliver your trip.

Website usage information: Information your browser sends when you visit our site — IP address, device type, pages visited, referrers, and time spent — collected via Google Analytics and Cloudflare. We use this to understand how the site is performing.

Cookies: We use cookies and similar technologies. See the Cookies section below.

How we use your information

We use your personal information for:

• Responding to your enquiries and following up on what you’ve asked about
• Building and delivering the trips, hospitality, and experiences you book with us
• Processing payments and travel documentation
• Communicating with you about your booking
• Improving our website and services
• Sending you marketing communications about our services, but only if you have explicitly opted in

We will not use your information for any other purpose without your consent.

How we share your information

We share your personal information only when necessary to deliver our services:

• With our destination management partners and suppliers (hotels, airlines, hospitality providers, ground operators) to make your bookings — only the information they need
• With payment processors to handle transactions — never stored or shared beyond what’s needed
• With professional advisors (our accountants, lawyers, auditors) where required
• Where the law requires us to — for tax, legal compliance, or to respond to legal process

We never sell your personal information.

How long we keep your information

We keep your information for as long as we need it to serve you and to meet our legal and tax obligations:

• Enquiry data: retained for up to 24 months after your last contact with us, then deleted unless you become a client
• Client booking and travel data: retained for at least 5 years after your trip, in line with South African tax and legal requirements
• Marketing list data: retained until you unsubscribe or request deletion

Your rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to how we’re using your information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the South African Information Regulator (or the equivalent regulator in your country)

To exercise any of these rights, email us at info@eventragroup.com and we will respond within a reasonable period.

International transfers

Because we work with destination management partners around the world, your information may be transferred to and stored in countries outside South Africa, the UK, or the EU. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

Compliance

This policy is designed to align with:

• South Africa’s Protection of Personal Information Act (POPIA), 2013
• The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
• The European General Data Protection Regulation (GDPR)
• Applicable US privacy laws as relevant to Eventra Group USA’s operations

Cookies

Our website uses cookies — small data files stored on your device — to provide functionality, remember your preferences, and help us understand how the site is used.

We use:

• Strictly necessary cookies — required for the site to function (e.g. the Online Consultant chat)
• Analytics cookies — Google Analytics and Cloudflare metrics, helping us understand traffic and improve the site
• Functional cookies — remembering your preferences

You can control cookies via your browser settings. Disabling certain cookies may affect site functionality.

Updates to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be communicated where appropriate.

Contact us

For any questions about your personal information or this policy, contact us at:

Email: info@eventragroup.com
Telephone: +27 72 743 6700
Post: Eventra Group (Pty) Ltd, Sunclare Building, 21 Dreyer Street, Claremont, Cape Town 7708, South Africa